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Warm Home Discount Scheme

Winter 2019/2020 relates to the period from 14 October 2019 to 31st March 2020.


Please note that, if you qualify for payments under the Warm Home Discount Scheme and switch to an energy supplier that does not participate in the Scheme, then you will lose your entitlement.

What is the Warm Home Discount Scheme?

The Warm Home Discount (WHD) scheme came into operation on 1 April 2011 and requires some domestic energy suppliers to provide direct and indirect support to fuel poor customers over a number of years.

How much is the Warm Home Discount Scheme?

For winter 2019 to 2020, those who qualify get a £140 discount off their electricity bill. You won't get the payment directly - it comes off your electricity bill. You may be able to get the discount off your gas bill instead if your energy supplier supplies you with both gas and electricity. If you want to find out how it will be applied you will need to check with your energy supplier.

The discount doesn't affect either Cold Weather Payments or Winter Fuel Payments which are separate and independent payments.

Who qualifies for the Warm Home Discount Scheme?

For 2019/2020 you qualify for the discount if on 7 July 2019 ALL of the following applied to you:

- your energy supplier was part of the scheme

- your name (or your partner's name) was on the bill

- you were getting the Guarantee Credit element of Pension Credit

The customers referred to above are also referred to as the "core group".

In addition to those customers referred to above, some energy suppliers also offer the discount to other groups of vulnerable customers. For example, those on low incomes and / or those receiving certain means tested benefits. This group of customers is referred to as the "broader group". Each supplier has their own rules about who else can get this help.

You can also qualify for the discount if you use a prepayment meter. If you have a prepayment meter how you get the discount will depend upon your energy supplier and could, for example, be a voucher which you can use to top up your meter. You will need to check with your energy supplier to see how they make the payment.

How to claim your Warm Home Discount?

Core Group

If you qualify for the Warm Home Discount, you will receive a letter telling you how to get the discount.

The letter will tell you if you need to call a helpline to confirm your details.

Most electricity suppliers will apply the discount to your bill by the 31st March 2020.

If you believe you qualify for the Warm Home Discount as part of the "core group" but do not receive a letter, then you should contact the Warm Home Discount Team on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.

The Warm Home Discount Scheme helpline will open from 14th October 2019.

Alternatively you can write to them at the address below.

Warm Home Discount Team
Blue Zone, Ground Floor Phase 1
Peel Park
Brunel Way

Broader Group

If you are part of, or believe you should be part of, the "broader group", then you should apply directly to your energy supplier. You will need to check with your energy supplier to see if you are eligible - each supplier has their own criteria - and how to apply. It is worth checking as early as you can as the numbers of these discounts is limited and once they are gone, they are gone.

Which energy suppliers participate in the Warm Home Discount scheme?

The following suppliers offer the Warm Home Discount in the 2019-2020 season:

  • Angelic Energy (Robin Hood)
  • Atlantic
  • Avro
  • Beam Energy (Robin Hood)
  • Boost (OVO)
  • Bristol Energy - core group only
  • British Gas
  • Bulb
  • Citizen Energy (Robin Hood)
  • Co-operative Energy
  • Ebico
  • EDF Energy
  • E Energy
  • E.ON
  • Flow
  • Fosse Energy (Robin Hood)
  • GB Energy (Co-operative Energy)
  • Green Network Energy
  • Green Star Energy
  • Great North Energy (Robin Hood)
  • Liverpool Energy Community Company (Robin Hood)
  • Lumo
  • npower
  • Octopus
  • OVO Energy
  • Powershop (npower)
  • Ram Energy (Robin Hood)
  • Robin Hood Energy - core group only
  • Sainsbury's Energy (British Gas)
  • Scottish Hydro (SSE)
  • ScottishPower
  • Shell Energy (formerly First Utility)
  • Southern Electric (SSE)
  • Spark Energy
  • SSE
  • Utilita
  • Utility Warehouse
  • White Rose Energy (Robin Hood)
  • Your Energy Sussex (Robin Hood)

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