Warm Home Discount Scheme 2018/2019

Winter 2018/2019 relates to the period from October 2018 to March 2019


Please note that, if you qualify for payments under the Warm Home Discount Scheme and switch to an energy supplier that does not participate in the Scheme, then you will lose your entitlement.

What is the Warm Home Discount Scheme?

The Warm Home Discount (WHD) scheme came into operation on 1 April 2011 and requires some domestic energy suppliers to provide direct and indirect support to fuel poor customers over a number of years. It was initially supposed to run until March 2015 but now has been extended until at least March 2019.

How much is it?

For winter 2018 to 2019, those who qualify get a £140 discount off their electricity bill. You won't get the payment directly - it comes off your electricity bill. You may be able to get the discount off your gas bill instead if your energy supplier supplies you with both gas and electricity. If you want to find out how it will be applied you will need to check with your energy supplier.

The discount doesn't affect either Cold Weather Payments or Winter Fuel Payments which are separate and independent payments.

Who qualifies for the Warm Home Discount Scheme?

For 2018/2019 you qualify for the discount if on 8 July 2018 ALL of the following applied to you:

- your energy supplier was part of the scheme

- your name (or your partner's name) was on the bill

- you were getting the Guarantee Credit element of Pension Credit

The customers referred to above are also referred to as the "core group".

In addition to those customers referred to above, some energy suppliers also offer the discount to other groups of vulnerable customers. For example, those on low incomes and / or those receiving certain means tested benefits. This group of customers is referred to as the "broader group". Each supplier has their own rules about who else can get this help.

You can also qualify for the discount if you use a prepayment meter. If you have a prepayment meter how you get the discount will depend upon your energy supplier and could, for example, be a voucher which you can use to top up your meter. You will need to check with your energy supplier to see how they make the payment.

How to claim your Warm Home Discount?

Core Group

If you qualify for the Warm Home Discount, you will receive a letter by 7 December 2018 telling you how to get the discount if you qualify.

The letter will tell you if you need to call a helpline to confirm your details - if so you will need to do this by 28 February 2019.

Your electricity supplier will apply the discount to your bill by the end of March 2019.

If you believe you qualify for the Warm Home Discount as part of the "core group" but do not receive a letter, then you should contact the Warm Home Discount Team on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.

The Warm Home Discount Scheme helpline will opens from 15 October 2018.

Alternatively you can write to them at the address below.

Warm Home Discount Team
Blue Zone, Ground Floor Phase 1
Peel Park
Brunel Way

Broader Group

If you are part of, or believe you should be part of, the "broader group", then you should apply directly to your energy supplier. You will need to check with your energy supplier to see if you are eligible - each supplier has their own criteria - and how to apply. It is worth checking as early as you can as the numbers of these discounts is limited and once they are gone, they are gone.

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Participating energy suppliers

(for winter 2018/2019 - covering October 2018 to March 2019)

If you currently receive the discount and you switch to a supplier that does NOT participate in the scheme, then you will lose the discount. This will therefore affect the overall saving that you could make from switching.

The following suppliers ARE part of the scheme for the 2018/2019 period:

- Atlantic

- Bristol Energy (core group only)

- British Gas

- Bulb

- Co-operative energy

- Economy Energy

- EDF Energy

- E.ON

- first:utility

- GB energy supply

- Green Star Energy

- M&S Energy

- npower

- Our power (core group only)

- Ovo energy (including Boost and Lumo Energy)

- Powershop

- Robin Hood Energy - including brands Angelic Energy, Citizen Energy, EBICo, Great North Energy, LECCy, RAM Energy, White Rose Energy, Your Energy Sussex.
Core group only

- Sainsbury's Energy

- Scottish Gas

- Scottish Power

- Spark Energy


- SSE Scottish Hydro

- SSE Southern Electric


- Utilita

- Utility Warehouse

Non-Participating energy suppliers

You will NOT get the discount if you apply for switch to any of the energy suppliers listed below.

- Affect Energy

- Avro Energy

- Better Energy

- Breeze Energy

- Daligas

- ecotricity

- Extra Energy - have withdrawn from the Scheme


- Entice Energy

- Flow Energy - have withdrawn from the Scheme

- Fischer Energy - have withdrawn from the Scheme


- Go Effortless Energy

- Good Energy

- green energy uk

- Green Network Energy

- igloo Energy

- Iresa Energy

- isupplyenergy

- LoCO2 energy

- Nabuh Energy

- Octopus Energy

- Oink Energy

- OneSelect

- People's Energy

- PFP Energy

- So Energy

- Solaprplicity

- Together Energy

- TOTO Energy

- Zebra Power

- Zog Energy

- or any other supplier not in the Top list