first:utility is an established telecommunications group operating under the first:telecom and first:utility brands. It supplies fixed telecom services to over 70,000 consumers and SMEs. It has significant experience and proven systems in customer care and billing.
first:utility is an independent energy supplier offering electricity and gas services to a range of consumer and business customers. It is the only energy provider to be taking steps to roll out smart meters to all its customers. It is through the use of smart metering technology that first:utility can empower consumers to manage their own energy consumption and bills.
first:utility is headquartered in Warwick, and its call centre is open from Monday to Friday, 8am to 8pm, and on Saturdays from 9am to 1pm.