Update: Bulb Energy was put into administration, however this DOES NOT mean the supplier is going bust. Instead the government has given Bulb a loan of £1.7bn to help make sure the lights stay on for Bulb's 1.7 million customers.
Bulb Energy Contact Details
Below are the contact details for Bulb Energy should you need to contact them for general billing enquiries or complaints.
Phone: 0300 30 30 635
Post: Bulb Energy, 155 Bishopsgate, London, EC2M 3TQ
Website: Contact Page
Who are they?
Since launching, the company has grown quickly to now claim to supply more than 1,000,000 UK homes with green(er) energy. Their electricity is 100% renewable sourced from "independent, renewable generators from across the UK" whilst their gas is 10% green gas.
The company operates from their East London HQ and is made up of around 270 staff.
What do they offer?
As mentioned above, green energy is offered by Bulb as they seek to play their role in a more environmentally conscious market as we look to seek sustainable energy to fuel our energy consuming needs.
As per their first commitment of providing "simpler" energy, they certainly do this by keeping things nice and simple by offering one standard energy tariff. In comparison to other energy suppliers, who offer a hugely confusing array of deals, this truly is a breath of fresh air and ensures customers are treated equally and don't need to worry about whether they are on version 21 or 53 of a certain tariff.
How well do they do it?
Pretty well to be honest. Their customer service reviews on TrustPilot are very impressive striking up an average score of 4.8 out of 5 from an impressive 26,000 reviews as of the time of writing (22nd November 2019).
Their mobile apps are equally as impressive with 4.8 out of 5 from 6,000 reviews on Android from more than 100,000 downloads.
Pricing comes in with an average energy bill of £999.74 compared to the UK's cheapest deal at £867.00 according to our records.
Best prices from Bulb Energy are in the East Midlands at £962.29 and highest price is in the North West at £1,036.52.
Bulb even claim they will pay up to £60 per fuel for gas and electricity if your existing supplier charges you for leaving and switch energy supplier to Bulb. In addition, if you decided to leave them, unlike many other energy suppliers, they won't charge you an exit fee. That really is a sign of a company confident they can keep you happy.
Conclusion
We like the look of these guys and struggle to find anything of fault. They don't have any warning signs financially and are doing well to satisfy their customers which is great to see.
They've kept things simple, their pricing is cheap and their energy is green. Considering that's what they claim to do you can't have any complaints. It does what it says on the tin.
Should you switch energy to them? If you've done an energy price comparison, and like the savings available, then the answer is unequivocally...YES.
