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Warm Home Discount Scheme 2016/2017

This article has been superseded and is kept for archival purposes. You can read the latest version of this article here


If you qualify for payments under the Warm Home Discount Scheme and switch to an energy supplier that does not participate in the Scheme, then you will lose your entitlement. If this applies to you, or is likely to apply to you, then please read this first before switching so that you are aware of how it may affect you.

What is the Warm Home Discount Scheme?

The Warm Home Discount (WHD) scheme came into operation on 1 April 2011 and requires domestic energy suppliers to provide approximately £1.1 billion of direct and indirect support arrangements to fuel poor customers over a number of years. It was initially supposed to run until March 2015 but now has been extended until March 2017.

How much is it?

For winter 2016 to 2017, those who qualify get a £140 discount on their electricity bill. The discount doesn't affect either Cold Weather Payments or Winter Fuel Payments which are separate and independent payments.

You can also qualify for the discount even if you use a prepayment or pay-as-you-go electricity meter. How you get the discount will vary depending upon your energy supplier and could be, for example, a voucher which you can use to top up your meter. You will need to check with your electricity supplier to check how they make the payment.

Who qualifies for the Warm Home Discount Scheme?

For 2016/2017 you qualify for the discount if on 10 July 2016 ALL of the following applied to you:

- your electricity supplier was part of the scheme

- your name (or your partner's name) was on the bill

- you were getting the Guarantee Credit element of Pension Credit

In addition to those customers referred to above, some electricity suppliers also offer the discount to other groups of vulnerable customers. For example, those customers on low incomes and / or those receiving certain means tested benefits.

Each supplier has their own rules about who else (known as the "broader group") can get this help.

How to claim your Warm Home Discount?

If you qualify for the Warm Home Discount, you should have received a letter by 16 December 2016 telling you either that:

- You don't have to apply because you will get the discount automatically

- Or, to apply by 28 February 2017

If the latter applies to you, the letter will tell you how to apply.

If you believe you qualify for the Warm Home Discount but have not received a letter, then you should contact the Warm Home Discount Team on 0345 603 9439, Monday to Friday, 8:30am to 4:30pm. Alternatively you can write to them at the address below.

Warm Home Discount Team
Peel Park
Brunel Way

If you are part of, or believe you should be part of, the "broader group" mentioned above, then you should apply directly to your electricity supplier.

Saving money on your energy bills

The quickest and most effective way to make quick, easy and potentially huge savings on your energy spend is by shopping around and switching your energy deal.

You can start right here. It takes just 5 minutes to do an energy comparison and to make an application, with your switch complete in just 21 days.

There aren't any changes to your pipes or meters, just who supplies you and how much they charge you. It could save you £100's on your energy bill.

Participating suppliers

(as at March 2016)

If you currently receive the discount and you switch to a supplier that does NOT participate in the scheme, then you will lose the discount. This will therefore affect the overall saving that you could make from switching.

The following suppliers ARE part of the scheme:

- Atlantic

- Bristol Energy

- British Gas

- Co-operative energy

- EDF Energy

- E.ON

- Equipower (Ebico)

- Equigas (Ebico)

- Extra Energy

- first:utility

- GB energy supply Whoops! See Co-operative energy

- M&S Energy

- npower

- Ovo energy

- Our energy

- Sainsbury's Energy

- Scottish Gas

- ScottishPower


- SSE Scottish Hydro

- SSE Southern Electric


- Utilita

- Utility Warehouse

You will NOT get the discount if you apply for switch to any of the energy suppliers listed below.

- Avro Energy

- Better Energy

- Bulb

- Daligas

- ecotricity

- Flow energy

- Go Effortless Energy

- Good Energy


- green energy uk

- Green Star Energy

- Iresa Energy

- isupplyenergy

- LoCO2 energy

- Octopus Energy

- Oink Energy

- PFP Energy

- Robin Hood Energy

- So Energy

- Spark Energy

- Zog Energy

- or any other supplier not in the Top list